|
|
 |
Home | |
Contact Us | |
Welcome to Buyer’s Edge Customer Service Center — We Want to Help!
We appreciate your membership! Chances are you're here with questions regarding your enrollment which appears on your credit card statement starting with UMG*(for example UMG*EDG(888)3267156 or UMG*EDG(866)8344536).
Questions? Comments? Your questions may already be answered! We have made it easier than ever for you to get answers to your questions. If you can't find your answers in our convenient answers to common FAQs listed below, please call or e-mail us at the information provided below. We're eager to help you!
Still can’t find the answer to your question? Contact a live Customer Service
Representative at
1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via e-mail
at CustomerService@BuyersEdgeClub.com.
Please allow one business day to receive a response to your e-mail inquiries. Our customers
are our top priority, please don't hesitate to contact us!
|
Who do I contact if I have a billing question?
Our Billing Service Representatives can be reached at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
How do I cancel my Membership?
To cancel your Membership, please call customer service toll free at 1-866-508-3564,
Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via e-mail at
CustomerService@BuyersEdgeClub.com.
Please allow one business day to receive a response to your e-mail inquiries.
How did UMG Buyer's Edge access my credit card information?
UMG provides membership-based services and affinity merchandise offers. We partner with Fortune
500 companies. Through these partnerships, we offer customers benefits that save money,
provide convenience and peace of mind.
Customers take advantage and register for Buyer’s Edge programs through the internet, mail and telephone. If you do not want to accept the Buyer’s Edge benefits, you can simply cancel your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. If you cancel during your trial period, you'll receive a full refund. After that, you can request a refund of your current month's membership fee.
Buyer's Edge appeared on my credit card statement. I don’t want it.
What should I do?
If you do not want to accept the benefits that Buyer's Edge offers, you can simply cancel
your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
If you cancel during your trial period, you'll receive a full refund. After that, you can
request a refund of your current month's membership fee.
If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
I did not authorize any Buyer's Edge transactions, how do I get my money back?
If you do not want to accept the benefits that Buyer's Edge offers, you can simply cancel
your membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
You can also reach us via e-mail at CustomerService@BuyersEdgeClub.com.
Allow one business day to receive a response to your e-mail inquiries.
How will I be billed?
Your membership fee will be charged to the method of payment provided after your introductory
period, unless you call to cancel. For details you can call us toll free at 1-866-508-3564,
Monday - Friday, 7:30am - 7:00pm CST.
If you do not want to accept the Buyer’s Edge benefits, you can simply cancel your
membership at anytime by calling 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
UMG is “scamming” me. Should I contact my bank?
UMG is dedicated to customer service and resolving any issues you may have. There is no
need to contact your bank. Simply contact Customer Service toll free at 1-866-508-3564,
Monday - Friday, 7:30am - 7:00pm CST to cancel your membership and receive a refund.
You can also reach us via e-mail at CustomerService@BuyersEdgeClub.com. Please allow one business day to receive a response to your e-mail inquiries.
I would like to register a complaint with UMG. Who can I contact?
We apologize for your dissatisfaction with your service and your comments are important to us.
Please contact us toll-free at
1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST. You can also reach us via email
at CustomerService@BuyersEdgeClub.com.
Please allow one business day to receive a response to your email.
|
What are the benefits of Buyer's Edge?
- $1,200 in Grocery Savings
- Up to 12% Cash Back Savings at hundreds of online retailers
- Discount Buying/Pricing Service with a Double the Difference Money Back Guarantee
- Travel Discounts on hotel, airfare, car rental vacation packages, and more
- Discounts on Flowers
- Discounts on Cell Phone Plans
- Moving Discounts
- Golf Discounts
- Discounts on Movie Tickets
- Discounts on Theme Park Admissions
- Discounts on Eyewear
- Discounts on Hearing Aids
- Savings on Mail Order Prescriptions
To learn more and start saving now, please visit Buyer's Edge.
What is a Member ID?
A Member ID is a unique identification number assigned to you by Buyer's Edge to prove your
eligibility for benefits. The first time you register, we need you to provide your Member
ID in order to locate your enrollment records. Your Member ID is at the top of the welcome
letter in the Membership materials you were sent when you enrolled. If you cannot locate
this information, contact customer service at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.
How do I get a Member ID?
If you joined online and provided an e-mail address a confirmation e-mail would be sent to
you including your Member ID. If we did not have an e-mail address, you would receive your
Member ID via mail in approximately 10 - 14 business days. You can also call customer
service at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CSTto verify your Membership
and ask for your Member ID number.
When will I receive my Buyer’s Edge membership materials?
Your Buyer's Edge membership materials will arrive 10-14 days. If you enrolled via the web
you may have received a confirmation e-mail within 2 business days.
Am I committed to being a Member?
No, you may cancel your Membership by calling our billing services center at 1-866-508-3564,
Monday - Friday, 7:30am - 7:00pm CST.
Is my Membership secure?
We use Secure Socket Layer (SSL) to protect your credit card and Membership information from
unauthorized access. When you place an order online, the SSL scrambles or encrypts your
information before it is sent to us over the Internet. This protects your credit card
information from being read while it is transferred through cyberspace. When we receive your
order, the information is kept encrypted until we are ready to process your request.
Who is covered by my Membership?
Your Member benefits apply to your spouse and any dependant members of your immediate family.
How do I cancel my Membership?
To cancel your Membership, call customer service toll free at 1-866-508-3564, Monday - Friday,
7:30am - 7:00pm CST. You can also reach us via e-mail at
CustomerService@BuyersEdgeClub.com.
Please allow one business day to receive a response to your e-mail inquiries.
What are the Terms of my Membership?
Click here
to read the Terms.
What is your privacy policy?
Click here
to read our Privacy Policy.
What do you do with the information I give you?
Buyer’s Edge uses your information to create personalized product recommendations, content, services,
and advertising specific to you. We currently don't sell or rent your information and allow you the opportunity
to make sure that we never do by selecting your contact preferences in your Profile under My Membership.
For more information, please view
the Privacy Policy on the Buyer’s Edge.
|
What is Buyer's Edge?
Buyer's Edge is a great savings program that can save you thousands of dollars a year on
things you already buy like: groceries, apparel, electronics, appliances, accessories,
household furnishings, travel, entertainment and much more. In addition you can get help
on taxes and moving.
What are the benefits of Buyer's Edge?
- $1,200 in Grocery Savings
- Up to 12% Cash Back Savings at hundreds of online retailers
- Discount Buying/Pricing Service with a Double the Difference Money Back Guarantee
- Travel Discounts on hotel, airfare, car rental vacation packages, and more
- Discounts on Flowers
- Discounts on Cell Phone Plans
- Moving Discounts
- Golf Discounts
- Discounts on Movie Tickets
- Discounts on Theme Park Admissions
- Discounts on Eyewear
- Discounts on Hearing Aids
- Savings on Mail Order Prescriptions
To learn more and start saving now, please visit Buyer's Edge.
What is the difference between the Savings Place and the Discount Buying Service?
The Savings Place allows you to shop online 24 hours a day, seven days a week and earn Cash Back on each purchase. When you've earned $25, we'll send you a check.
The Discount Buying Service allows you to shop via phone directly with distributors. You save money at the time of purchase because the distributors don't have to worry about the retail cost of advertising or selling the merchandise.
How does the Cash Back Savings work?
It's is as easy as 1-2-3! From the shopping tab, select online shopping then link to Savings Place to select from hundreds of popular retailers and determine what percent Cash Back you get. Click on the retailer you want to shop at. Then shop and checkout as you normally would. We'll automatically track your purchases, calculate your Cash Back earnings and send out checks automatically when you hit the $25 threshold.
NOTE: To ensure you earn Cash Back, you must order online using the link from Buyer's Edge Savings Place to access the retailer's Web site.
What is the Customer Service telephone number for the Savings Place?
If you have a question regarding the Cash Back Savings on a purchase you made through the Savings Place you can contact
1-888-887-7733 for assistance. If your question is regarding your Buyer's Edge Membership or billing please call
1-866-508-3564.
To see our complete list of Benefit FAQs, please visit Buyer's Edge and click on FAQs at the top of the page.
|
About: United Marketing Group (UMG)
United Marketing Group (UMG) is a leading membership-based service provider and affinity merchandise company. UMG’s management team has more than 35 years of industry leadership experience and has established long-standing relationships with many Fortune 500 companies. UMG offers a wide array of lifestyle enhancement membership programs designed to save consumers money, provide convenience and peace of mind.
Our new state-of-the-art Customer Care Center is now open 24/7. The Customer Care Center is 100% internally owned and operated in the U.S. by United Marketing Group.
Our Customer Service Representatives are here to assist you. They are the core of our success. UMG maintains a highly experienced and motivated team that brings dedication and a strong work ethic to customer service and support.
Facts about our Customer Service Center:
- 100% of calls reach a Live Representative (excluding dropped) and 80% of calls are answered in 25 seconds or less
- 100% internally owned and operated in U.S.
- Every Customer Service call is recorded allowing us to monitor the quality of each call
- Quality control team monitors our Customer Service Representative’s dialogue with you
- Each Customer Service Representative is monitored 5 times per week and also evaluated monthly by our call center director
- Our personnel have experience, with minimum average of three years and up to 30+ years
UMG strives to meet your expectations and wants you to understand how we operate and how to work with our Customer Service Team. This website was written to outline our policies and to clarify many of the most common questions that we hear from our customers. Customer satisfaction is UMG’s #1 priority.
If you have questions regarding the benefits, or would like a new copy of your membership materials sent out, please contact us toll free at 1-866-508-3564, Monday - Friday, 7:30am - 7:00pm CST.